Frequently Asked Questions.
How to grow.
How do I plant new herbs?
You empty out the cup from the old plant. You take out the old cotton string from within the cup and pull it out. You wash the cup with normal soap and let it dry. Place the new cotton string in the cup by passing through the strings of cotton so the knot is inside the cup. Now you plant your new plants by pouring in the contents from the seed kits in the order of the numbers starting with 1.
For more guidance, check out our video:
When will the herbs start growing?
You will see little sprouts after a week and you will be able to harvest in 4-8 weeks depending on the type of herb you planted. Basil is a fast growing one, while coriander might need a little more time.
How do I water Kurt?
Remove the corner lid and fill the recycled plastic water reservoir with water until the floater comes up. You will see the floater change color from wood to dark brown. Every 3-4 weeks the floater will sink down and it’s time to refill with water. You should not water the herbs directly, the herbs get all water they need through the wick in the bottom of the cup.
Does the light change between summer/winter time?
No, Kurt does not change automatically between summer/winter times as it doesn’t bother the plants. If you would rather change it for your convenience and your daily routine, you can do so easily. See guide to the timer that adjust the light HERE.
I would like the light to start/stop at different times
We recommend 14 hours of light per day for your herbs to be happy, but if you’d like to change the timer to reflect your lifestyle more, this is how to.
See guide to the timer that adjust the light HERE.
LED grow light.
Delivery and Return.
What countries are available for shipping?
We are currently shipping to the European Union and Norway.
If you don’t reside within these specified countries, contact us at firstname.lastname@example.org, and we’ll check if we can include your country!
How long does shipping and delivery take?
Every Kurt is made to order so see the current delivery time for the next batch on the check-out page.
What are the shipping costs?
The shipping costs for the different countries are:
Denmark: 50 DKK. Free shipping over 500 DKK.
Sweden: 65 DKK.
Norway: 200 DKK.
Germany: 100 DKK.
EU: 175 DKK.
Please note: If the shipping address is outside EU, customs and VAT may apply!
Missing package or wrong item?
If your package has gone missing or you have received the wrong items, please send us an e-mail at email@example.com and we’ll get back to you immediately.
How can I return my product?
A full return is available up to 30 days after you received the item, if Kurt is unused and in the same condition as it was received in.
Contact us at firstname.lastname@example.org if you wish to request a refund. You must cover the costs for the shipping fees and will receive your refund once Kurt has arrived back at our location.
How long is my warranty?
Every Kurt has a warranty of 3 years from the moment of receiving the product.
How do I activate my warranty?
If you experience any issues with your product within 3 years please let us know at email@example.com